If the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. 

In order to find and turn this setting off, please follow the steps below:

  1. Go to phone settings
  2. Go to Device Care
  3. Select Battery
  4. Find and select JUKE
  5. Disable "Put app to sleep"

If that doesn't work or is already off, please try the following steps:

  1. Go to phone settings
  2. Go to Apps
  3. Select JUKE
  4. Select Optimize Battery Usage
  5. Search for JUKE and disable

Has the problem not been resolved? Send us an e-mail and we'll see if we can solve it.

Use our contact form for this. We aim to answer your question within 3 working days.