If you find that the JUKE app on your Samsung stops playing when the device screen sleeps or locks, try these steps to fix it:

1. Go to 'Mobile Settings' and then tap 'Apps'.
2. Select here for 'JUKE' and then 'Battery'
3. In 'Manage battery usage', choose 'Allow background activity'

Has the problem not been resolved? Send us an e-mail and we'll see if we can solve it.

Use our contact form for this. We aim to answer your question within 3 working days.