If you find that the JUKE app on your Samsung stops playing when the device screen sleeps or locks, try these steps to fix it:
- Go to 'Mobile Settings' and then tap 'Apps'.
- Select here for 'JUKE' and then 'Battery'
- In 'Manage battery usage', choose 'Allow background activity'
Has the problem not been resolved? Send us an e-mail and we'll see if we can solve it.
Use our contact form for this. We aim to answer your question within 3 working days.